Returns & Exchanges

At The CCTV Store, we want you to be completely satisfied with your security investment, which is why we offer a 30-day return policy on all hardware. All returned electronics must be in their original packaging with all components, manuals, and serial numbers intact.

Return Process

• 1.
  Initiate Your Request

  Log into your account or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Prepare the Hardware

  Securely pack the items in their original manufacturer box, ensuring all cables, mounting brackets, and documentation are included to avoid a restocking fee.

• 3.
  Ship the Package

  Affix the provided RMA label to the outside of your package and drop it off at any authorized courier location; we recommend using a tracked service for high-value surveillance equipment.

• 4.
  Inspection and Refund

  Once our technicians verify the equipment's condition and reset any software locks, your refund or exchange will be processed within 5-7 business days.