Frequently Asked Questions
Everything you need to know about securing your property with The CCTV Store.
Are your security cameras weather-resistant?
Yes, most of our outdoor models carry an IP66 or IP67 rating, ensuring they are fully protected against dust, rain, and extreme temperature fluctuations.
Can I view my camera footage remotely on my smartphone?
Absolutely. All our DVR and NVR systems support mobile app integration, allowing you to view live streams and recorded footage from anywhere in the world with an internet connection.
How long is the warranty period for your products?
We provide a standard 24-month limited warranty on all cameras and recording hardware, covering any manufacturing defects or hardware failures.
Do you offer professional installation services?
While we specialize in providing high-quality hardware, we can provide a list of certified local partners who can assist with professional installation in your area.
What is your return policy for electronic equipment?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the items in their original packaging for a full refund or exchange.
Do I need a subscription to store my video footage?
No, our systems are designed for local storage using internal hard drives. While we offer optional cloud backup services, there are no mandatory monthly fees to operate your cameras.